Ticket Return & Refund Policy
TKTDIG Pty Ltd | ACN 700 034 395
We understand that plans can change. Where permitted by the relevant Event Organiser's return policy, TKTDIG provides a simple online process that may allow eligible tickets to be returned before an Event.
Return and refund conditions may vary from Event to Event. Before purchasing or returning a ticket, please review the specific return and refund conditions displayed on the Event page.
1. Change of Mind & Voluntary Returns
Tickets are generally non-refundable for a change of mind unless the relevant Event Organiser has expressly enabled ticket returns for that Event.
If returns are enabled, the Event Organiser may specify:
- the period during which tickets may be returned;
- the deadline before the Event;
- whether the return is available as a refund or TKTDIG credit;
- any applicable return or processing charges; and
- any Event-specific eligibility conditions.
Important: If the Event's published return policy does not permit voluntary returns, you are not entitled to a refund merely because you change your mind, can no longer attend, arrive late or fail to attend the Event. This does not affect any rights you may have under the Australian Consumer Law.
2. Eligible Ticket Returns
Where the Event Organiser has enabled ticket returns, eligible tickets may be returned within the period specified on the Event page.
Depending on the Event and the original method of payment, an eligible return may be processed as:
- a refund to the original payment method; or
- TKTDIG account credit for use toward an eligible future purchase.
Applicable deductions, processing charges or other conditions will be disclosed where relevant, subject to applicable law.
3. TKTDIG Credit
Where all or part of a ticket purchase was paid using TKTDIG credit, the corresponding amount will generally be returned as TKTDIG credit rather than converted into cash or refunded to a payment card.
Any remaining amount paid using another payment method will be dealt with in accordance with the applicable Event return policy and these terms.
4. Non-Attendance
Failure to attend an Event does not, by itself, create a right to a refund.
If you are unable to attend, you must complete any permitted return before the applicable Event return deadline.
Tickets that have not been validly returned before the applicable deadline will generally not be refundable merely because they were unused.
5. Event Cancellation
If an Event is cancelled and is not rescheduled
Where the Event Organiser cancels an Event and the Event will not proceed on a replacement date, ticket purchasers will receive the remedy required under the Event Organiser's lawful refund obligations and applicable Australian Consumer Law.
The Event Organiser is responsible for funding Event-related refunds.
TKTDIG may facilitate and administer those refunds on behalf of the Event Organiser through the ticketing and payment systems.
Where a refund is approved or legally required, it will ordinarily be returned to the original payment method where reasonably possible.
Processing time may depend on the Event Organiser, payment gateway, financial institution and original payment method.
6. Postponed or Rescheduled Events
Events may occasionally be postponed or rescheduled because of circumstances affecting the Event Organiser, performer, venue or Event.
These circumstances may include:
- performer illness or inability to travel;
- visa or international travel restrictions;
- government restrictions;
- public health or safety concerns;
- civil unrest or security concerns;
- venue closure or unavailability;
- natural disasters;
- transport disruption;
- force majeure; or
- other circumstances beyond reasonable control.
Existing Tickets
If an Event is postponed or rescheduled, your existing ticket will normally remain valid for the replacement date and you should retain your ticket unless instructed otherwise.
Refund Rights
A postponement or minor Event change does not automatically create a right to a refund.
Where the Event is materially changed, cancelled, or circumstances otherwise give you a refund or other remedy under applicable law, the Event Organiser will provide the remedy required by law.
TKTDIG may administer an approved refund on behalf of the Event Organiser.
7. Service, Booking and Processing Fees
The treatment of booking, service, processing and delivery fees in connection with a return or refund will depend on:
- the reason for the refund;
- whether the relevant service has already been supplied;
- the Event Organiser's applicable refund arrangements; and
- any rights that apply under the Australian Consumer Law.
Where applicable law requires a particular fee or charge to be refunded, these terms do not permit TKTDIG or the Event Organiser to retain that amount.
8. How to Return Your Tickets
If ticket returns have been enabled for your Event and the return period remains open, follow these steps:
- Sign in to your TKTDIG account and select "Return Tickets".
- Select the relevant order or invoice and refresh the ticket list if required.
- For each eligible ticket you wish to return, select "Add to Return List".
- Select the available return method, such as TKTDIG Credit or Refund to Original Payment Method.
- Review the return details, including any applicable conditions or charges, and select "Return" to submit the request.
A return is not complete until the TKTDIG system confirms that the return has been successfully processed.
9. Refund Method
Where a monetary refund is approved, TKTDIG will ordinarily process the refund back to the original payment method where reasonably possible.
For security and fraud-prevention purposes, TKTDIG may require reasonable verification before processing a refund and will not ordinarily redirect a refund to an unrelated person or bank account.
10. Event Organiser Responsibility
Unless expressly stated otherwise, TKTDIG provides ticketing technology and related administrative services and is not the promoter or producer of the Event.
The relevant Event Organiser is responsible for the Event, including decisions concerning cancellation, postponement, rescheduling and Event-related refund obligations.
TKTDIG may communicate those decisions and facilitate refunds or credits through the platform on the Event Organiser's behalf.
11. Australian Consumer Law
Your statutory rights are protected. Nothing in this Ticket Return & Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
If there is any inconsistency between this policy and a right that cannot lawfully be excluded, the statutory right prevails.
12. Need Assistance?
If you believe you are entitled to a return or refund but the online return function is unavailable, please contact TKTDIG with your order details.
TKTDIG Pty Ltd
ACN 700 034 395
Email: info@tktdig.com
This policy should be read together with the TKTDIG Terms of Purchase, Terms of Use, Privacy Policy and any Event-specific conditions displayed at the time of purchase.
PRIVACY POLICY
We,
at tktdig.com and tktdig Australia ( Collectively referred to as “tktdig” or
“We” or “Us”), have great respect for your privacy and intend to protect your
personal information. We honor the privacy of our users and highly protect
information users provide for the purpose of using our services. The Privacy
Policy followed by tktdig site applies to all users of tktdig and any and
all information provided to us. By using tktdig website you or other
users accept our terms and practice as described in the following lines. This
policy does not apply to third-party websites, products, or services even if
they link to our Services, and You should consider the privacy practices of
those third-parties carefully. If You disagree with the practices described in
this policy, You should (a) take the necessary steps to remove cookies from
Your computer after leaving our website, and (b) discontinue Your use of our
Services. If you need further assistance or have any question in this
regard, please contact us at Privacy@tktdig.com.
INFORMATION THAT TKTDIG MAY COLLECT
When
you or other users of tktdig sites and services provide information to us, we
may collect personal information including your name and email address and may
also combine it with the information that was received from different sources.
If such information is provided to us, while you or others using tktdig site,
in some other form or manner, or from our business partners and from other
third parties, we may collect personnel information.
The
Personal Data that we may collect includes:
Contact
details, such as name, postal address, telephone number, email address;
Financial
and transaction Data, such as credit or debit card number, and bank account
information; and
Other
Personal Data, such as date of birth, SSN or EIN.
Transaction
data, such as purchases, purchase amount, date of purchase, and payment method;
Cookie
and tracking technology data, such as time spent on the Services, pages
visited, language preferences, and other anonymous traffic data; and
Company
data, such as a company’s legal structure, product and service offerings,
jurisdiction, company records.
OTHER INFORMATION AND METHODS THAT
MAY BE USED TO COLLECT INFORMATION WHEN YOU VISIT TKTDIG WEBSITE
- tktdig server
logs automatically collect certain information such as the date and time of
your visit , the type and language of your browser and your device and your IP
address, in order to help tktdig to track movements of you and other users of
tktdig sites for the purpose of understanding their needs.
- In order to
facilitate your access to tktdig website and to personalize your online usage
of our site, we may assign your computer a few cookies.
- In order to
improve and customize our services and promotional methods, we may use standard
ordinary internet tools which could collect information and track your use of
tktdig website.
How We Use Data
a.
Personal Data. We and our service providers use
Personal Data to: (i) provide the Services; (ii) detect and prevent fraud;
(iii) mitigate financial loss or other harm to Users, Customers, and tktdig;
and (iv) promote, analyze and improve our products, systems, and tools.
Examples of how we may use Personal Data include:
To provide you and
other users with the requested services or products,
To
facilitate the use of our services and products,
To process your
orders, manage and keep track of your tktdig account,
To prevent illegal
transactions on tktdig website and identify fraudulent use or users of our
products and services,
To better
understand your priorities and customize promotional contents and
advertisements, accordingly,
To research and
evaluate the quality of our services/ products to enhance our services,
To apply and
enforce tktdig terms and conditions of use,
To verify an
identity for compliance purposes;
To evaluate an
application to use our Services;
To conduct manual
or systematic monitoring for fraud and other harmful activity;
To respond to
inquiries, send service notices and provide customer support;
To process a
payment with a payment processor, communicate regarding a payment, and provide
related customer service;
For audits,
regulatory purposes, and compliance with industry standards;
To develop new
products;
To send marketing
communications;
To improve or
modify our Services; and
To conduct
aggregate analysis and develop business intelligence that enable us to operate,
protect, make informed decisions, and report on the performance of, our
business.
b. Other Data. We
may use Other Data for a range of different purposes, provided we comply with
applicable law and our contractual commitments. In some countries (for example,
European Economic Area countries), local legal regimes may require us to treat
some or all of Other Data as “personal data” under applicable data protection
laws. Where this is the case, we will process Other Data only for the same
purposes as Personal Data under this privacy policy.
-
CHILDREN’S
ONLINE PRIVACY ACT
tktdig observes
the Children’s Online Privacy Act (COPA) and does not intentionally or
knowingly collect information from children under the age of 13.
If such
information be ever collected by tktdig, it will be in compliance with COPA.
ADVERTISEMENTS OF OTHER COMPANIES ON
TKTDIG WEB SITE
- Other networks or
companies may be allowed to advertise on tktdig
websites. However,
tktdig will not provide any personal information to these advertisers or
companies.
- It is important to
note that if you decide to use or interact with any third
party
advertiser/s on our websites, you must be cautious and aware that these
advertisers may use their own tracking tools and methods ( e.g. cookies etc.)
to collect information, including information about you and the computer you
used to view or interaction with them.
- Please note that
there is an organization called the “Network Advertising Initiative (NAI)” to
which, some of our advertisers and companies are a member . This network
provides consumers with the option and ability to opt-out of being targeted by
all members of NAI. You may visit their website at: www.networkadvertising.org and exercise
your right to opt-out and stop being targeted for further advertisements.
- Please exercise
your out-most caution when using our website to communicate with other
third-party especially, when you provide information about yourself or another
person . In doing so, please bear in mind that tktdig does not have the
ability to control who may read your postings or what they may do with the
information you provide. We reiterate the necessity to use care and
caution in posting your personal information.
INFORMATION
MAY BE SHARED WITH FOLLOWING PARTIES;
tktdig
does not sell or rent Personal Data to marketers or unaffiliated third parties.
We share Your Personal Data with trusted third parties, including:
a.
To tktdig Affiliates. We share Data with entities worldwide that we control,
are controlled by us, or are under our common control, to provide our Services.
tktdig Australia is the party responsible for overall management and use of the
Data by these affiliated parties;
b.
To tktdig Service Providers. We share Data with service providers who help us
provide the Services. Service providers help us with things like payment
processing (i.e., banks, credit bureaus, payment method providers), website
hosting, data analysis, information technology and related infrastructure,
customer service, email delivery, and auditing;
c.
To Our Users. We share Data with Users (such as event organizers, merchants and
application providers) as necessary to process payments or provide the
Services. For example, we share Data with Users about purchases made by their
Customers through the tktdig services;
d.
To Authorized Third Parties. We share data with parties directly authorized by
a User to receive Data, such as when a User authorizes a third party
application provider to access the User’s tktdig account. The use of Data by
an authorized third party is subject to the third party’s privacy policy;
e.
To Third Parties. We will share Data with third parties in the event of any
reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (including
in connection with any bankruptcy or similar proceedings); and
f.
Safety, Legal Purposes and Law Enforcement. We use and disclose Data as we
believe necessary: (i) under applicable law, or payment method rules; (ii) to
enforce our terms and conditions; (iii) to protect our rights, privacy, safety
or property, and/or that of our affiliates, You or others; and (iv) to respond
to requests from courts, law enforcement agencies, regulatory agencies, and
other public and government authorities, which may include authorities outside
Your country of residence.We may share personal information with:
g.Organizers and
producers of the events who are involved in the production or sponsoring the
event, including but not limited to the venues, promoters, talents, performers
and their representatives/ agents,
h.Credit card
companies and their partners for process of payments as well as other providers
of services to tktdig,
i.Our business
partners who may offer you their products and services,
j.Other legal
agencies, in order to protect our users and prevent fraudulent transactions and
misuse of our website.
Non-personal
information may be combined and shared with advertisers and others.
YOU
HAVE THE RIGHT TO DECIDE
You have the right
to decide :
- To decline
receiving promotional messages, up-dates, emails and news from tktdig by
sending us an email,
- To refuse or
delete cookies and change your settings, even though our website may not be
able to provide you with all features of our website,
- To refuse
providing personal information. This might be resulted in
non-availability of certain features or services of tktdig to you.
Security.
We
use reasonable organizational, technical and administrative measures to protect
Personal Data within our organization. Unfortunately, no data transmission or
storage system can be guaranteed to be 100% secure. If You have reason to
believe that Your interaction with us is no longer secure (for example, if You
feel that the security of Your account has been compromised), please contact us
immediately.
UPDATE OF PRIVCY POLICY
tktdig
may change or updates its’ applicable Privacy Policy according to the potential
changes in our practice or services.
PRIVACY RIGHTS IN CALIFORNIA
As
the resident of California, you have the right to request information from us
concerning the way we share certain types of personal information with
others for the purpose of mail advertising. California law gives you the
right to send us a request at a designated address to receive the following
information;
1- The types and
categories of information we disclosed to third parties for their mail
marketing during the previous year.
2- The names and
addresses of the third parties that received that information; and
3- If the nature of
the third party’s business cannot be determined from their name, examples of
the products or services marketed,
HOW TO CONTACT US
If
you have any question or concern about this Privacy Policy or other matters
pertinent to our services or practices, please contact us by email at Privacy@tktdig.com
